![]() ![]() I would like to set the record straight though. I called as soon as I received your message, apologies that it was late, but I wanted you to know straight away that I was looking into things and hoping to get things resolved. Unfortunately, the office was closed at this time and I was attending a family matter so didn’t pick the message up until around 8.30pm. Your wife did call and left a voicemail on my mobile number just before 6pm. I’m really sorry that he couldn’t get to that afternoon, and he failed to let me know this which is unacceptable. He agreed to take a look for me though the following day rather than reject the job. Most of our guys use a vacuum system, but this particular operative works in a different way, and this particular job was not suitable for ladders. It was agreed on this occasion that as our Approved Contractor that covers your area works from either a ladder or a cherry picker, we would take a look at the job in person and come and do a survey, which we booked for the afternoon. It does work both ways though, we always do a remote survey and in some cases where customers have over specified we reduce the cost accordingly. Our online quotation tool is completely accurate and was built for transparency, unfortunately, on this occasion there was not correct information added in regards to the scope of the work, namely the number of gutter runs and obstructions not specified. Hi Paul, firstly, I would like to take this opportunity to apologise for your experience. Reply from The Gutter Clean Company Jun 24, 2022 Done excellent job and everything I requested was carried out. Only then was an invoice processed and payment made which was quick and professional. Everything was explained and shown on video and a tour and visual inspection to ensure I was happy with all work carried out. When finished everything was cleaned up and put away including all bags of soil and debris which was taken away for disposal. The whole process is video taped so you can clearly see before and after results. ![]() All the work was carried out with professional care and attention in quick, clean and timely manner. On the day of clean I received phone call with time and the representative arrived as scheduled. Once quote excepted no payment or deposit required and you get the diary of available dates which you can select including time slots that are convenient to you. Easy to say exactly what services you wanted and to receive a quotation for all the work you want. ![]()
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